How can we help?
Write to support@getremedyapp.com and a person will get back to you, usually within a day. It helps to write from the email you signed in with.
Billing and plans
In the extension, open the popup, then Usage. Change plan and Buy more usage open Remedy’s plans page, where you can switch plans, pay yearly, top up, or turn on automatic top-ups. Manage billing opens Stripe’s billing page, where you can update your card, see invoices, or cancel.
Cancelling
Cancel anytime from Manage billing. Your plan works until the end of the period you’ve paid for, and you won’t be charged again. To cancel a free trial without being charged, cancel before it ends.
Deleting your account
Email support@getremedyapp.com from your account’s address and we’ll delete your account and what’s stored with it. Cancel any plan first. Uninstalling the extension deletes everything it kept in your browser.
Something got through, or shouldn’t have gone?
Check Remedy is on for the site and not paused (the popup says so), and that you have usage left. Rewording your filter often helps, and the popup lists everything it removed. Still stuck? Email us what happened.
More
See how Remedy handles your data in the privacy policy, and the rules for plans and trials in the terms of service.